Privacy Policy

We take your privacy seriously

Below is our policy on protecting and safely managing your online data when visiting the website.

Updated on May 16, 2026

Privacy Policy
Effective Date: May 16, 2026
NGC Inc, DBA NeuroSolution Center of Austin / Catalyst ATX (“Practice,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, digital communications, and related services.
This Privacy Policy describes how information may be collected, used, stored, and disclosed when you visit our website, communicate with our office, complete online forms, or engage with our services.

1. Website Information Collection
We may collect personal information that you voluntarily provide, including but not limited to:
• Name• Email address• Phone number• Mailing address• Appointment requests• Wellness interests or service inquiries• Information submitted through online forms, surveys, applications, or communications
We may also automatically collect limited technical information through cookies, analytics platforms, and similar technologies, including:
• IP address• Browser type• Device information• Website activity and traffic data• Referral sources and pages visited

2. Use of Information
Information collected may be used to:
• Respond to inquiries and appointment requests• Provide customer service and administrative communications• Improve website functionality and user experience• Provide educational content and marketing communications• Process purchases or service requests• Maintain internal business records and compliance obligations• Support analytics, advertising, and website performance

3. HIPAA Notice of Privacy Practices
Protected Health Information (“PHI”) collected during clinical care is governed separately under our HIPAA Notice of Privacy Practices.
Our HIPAA Notice of Privacy Practices describes:• How medical information may be used and disclosed• Patient privacy rights under HIPAA• Our responsibilities regarding protected health information

By signing patient intake or consent documentation, patients acknowledge that they have been directed to review our HIPAA Notice of Privacy Practices available on this website.
The HIPAA Notice of Privacy Practices applies specifically to protected health information created or maintained in connection with clinical services and healthcare operations.

4. Website Forms & Electronic Communications
Please do not submit highly sensitive or urgent medical information through general website contact forms, unsecured email, social media messaging platforms, or text messaging unless specifically instructed by our office.
While we utilize reasonable safeguards, electronic communications may not always be fully secure.

5. Cookies & Analytics
Our website may utilize cookies, analytics services, pixels, embedded media, and similar technologies to improve website functionality and understand user engagement.
Third-party providers may include services such as:• Google Analytics• Meta/Facebook technologies• Video hosting platforms• Advertising and remarketing services
Users may adjust browser settings to limit certain tracking technologies.

6. Information Sharing
We do not sell personal information.
Information may be shared when reasonably necessary with:• Service providers and technology vendors• Payment processors• Scheduling or communication platforms• Legal, regulatory, or compliance authorities when required by law• Healthcare providers involved in coordinated care, when authorized or legally permitted

7. Data Security
We utilize commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system can be guaranteed to be completely secure.

8. Data Retention
Information may be retained for operational, legal, regulatory, healthcare, and compliance purposes as required or permitted by applicable law.

9. Children’s Privacy
Our website is not directed toward children under 13 years of age. We do not knowingly collect personal information online from children under 13 without appropriate parental or guardian consent.

10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

11. Texas Privacy Rights
Texas residents may have certain rights regarding personal information under applicable Texas law, including rights related to access, correction, or deletion of certain information, subject to legal and healthcare-related exceptions.

12. Changes to This Policy
We reserve the right to update or modify this Privacy Policy at any time. Updated versions will be posted on this page with a revised effective date.

13. Contact Information
If you have questions regarding this Privacy Policy or our HIPAA Notice of Privacy
Practices, please contact:

NeuroSolution Center of Austin / Catalyst ATX
1405 Arrow Point Dr, Suite 1101 Cedar Park, TX 78613
+1 512 659 7449 
Connect@NeuroSolutionATX.com

Introduction

Dr. Brandon Crawford, DC, FIBFN-CND ("NeuroSolution", "NeuroSolution Products", "NeuroSolution Center of Austin", "NeuroSolution CBD", "528 Innovations", "Catalyst", "Company" or "We") respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide when you visit the website www.neurosolutionatx.com, www.neurosolutioncbd.com, www.drbrandoncrawford.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information we collect:

  • On this Website.
  • In email, text, and other electronic messages between you and this Website.Through mobile and desktop applications you download from this Website, which provide dedicated non-browser-based interaction between you and this Website.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
  • Through our www.neuro-solution.com App.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Legal Age in their Residency

Our Website is not intended for children who do not meet the legal age in the state of their residency. No one under the legal age requirement in the state of their residency may provide any personal information to or on the Website. We do not knowingly collect personal information from people under the legal age in their residency. If we learn we have collected or received personal information from a person not of legal age in their residency without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under the legal age in their residency, please contact us at admin@neurosolutionatx.com.

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see Your State Privacy Rights for more information.

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, mailing address, billing address, email address, telephone number, and/or any other identifier by which you may be contacted online or offline ("personal information");
  • That is about you but individually does not identify you, such as left or right brain weaknesses and primitive reflex retention; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, posting material, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, when you sign up for free content, and when you report a problem with our Website.Records and copies of your correspondence (including email addresses), if you contact us.Your responses to surveys that we might ask you to complete for research purposes.Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order through our Website.You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal information:To present our Website and its contents to you.To provide you with information, products, or services that you request from us.To fulfill any other purpose for which you provide it.To provide you with notices about your account/subscription, including expiration and renewal notices.To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.To notify you about changes to our Website or any products or services we offer or provide though it.To allow you to participate in interactive features, programs, and services on our Website.In any other way we may describe when you provide the information.For any other purpose with your consent.We may use the information we have collected from you to enable us to display advertisements to our advertisers' target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

Disclosure of Your Information
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:To our subsidiaries and affiliates.To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of NeuroSolution Products, LLC's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by NeuroSolution Products], LLC about our Website users is among the assets transferred.To third parties to market their products or services to you if you have consented to/not opted out of these disclosures. We use commercially reasonable efforts to contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.For any other purpose disclosed by us when you provide the information.With your consent.We may also disclose your personal information:To comply with any court order, law, or legal process, including to respond to any government or regulatory request.If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of NeuroSolution Products, LLC, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.The categories of personal information we may disclose include: First and Last Name, Mailing and Billing Addresses, Telephone Numbers, Email Addresses.

Accessing and Correcting Your Information
You can review and change your personal information by contacting NeuroSolution or logging into the Website and visiting your account profile page.

Your State Privacy Rights
State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. To learn more please consult your own state’s privacy rights.

Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users' personal information, we will notify you by email to the email address specified in your account and/or through a notice on the Website’s homepage. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information
To ask questions or comment about this privacy policy and our privacy practices, contact us at: admin@neurosolutionatx.com.